Denver Pet Sitters, Pet Care, & Dog Walking FAQs

Denver Pet Sitters & Business Information

How long has Your Best Friend’s Friend (YBFF) been in business?

YBFF was formed in 1999

What is the YBFF contact information?

Office Phone: 303-692-1140;  Email: [email protected]

What are YBFF Hours?
  • Office hours are 9:00am to 5:00pm Monday through Friday
  • Work/Job hours start from 6:00am and end by 9:00pm, every day of the week and every day of the year including holidays
  • Messages are replied to by the following day unless it is an urgent or last minute request made within normal work hours
Is YBFF Insured and Bonded?

Yes, YBFF carries full liability and bonding insurance which covers all employees.

What are the benefits to hiring a professional pet sitter?

If work or travel will keep you away from your pets, you’ve likely considered various pet-care options, from asking for help from a family member or friend to securing a professional pet sitter. More and more pet owners are using the services of professional pet sitters to take advantage of the benefits in-home pet care provides. Professional pet sitters are just what the description implies – professional. Some of the benefits are:

 

  • Pets are happier and experience less stress at home in their safe, secure environment
  • Pets will follow their regular diet, exercise routine and play times
  • Pets will receive an abundance of love and personal attention
  • Pets will receive medical treatments and medications including insulin injections if required
  • Travel trauma for both owner and pet are eliminated
  • Pet’s exposure to illness is minimized as well as injuries that sometimes occur when dogs are boarded
  • Untrained and/or unwilling friends, family or neighbors will not be burdened to do something they may not be comfortable with
  • Owners will feel their home is more secure and know potential home problems will be handled
  • The YBFF team of professional pet sitters are all highly trained and experienced in working with all types of animals; know how to spot and avoid potentially dangerous situations and can react quickly and effectively when necessary; knows how to tell if a pet needs veterinary attention; has immediate back-up in case of emergencies.
  • Your pets will be happily waiting for you at home when you return from your trip
Do employees go through training when hired?

Yes, all employees are thoroughly trained prior to being in the field on jobs alone and are constantly monitored and reviewed thereafter. Below is a brief outline of the training process:

 

  • The first two days are orientation, learning about YBFF, procedures, policies, employee handbook, etc. in the office.
  • The next two weeks are spent in the field with the field manager. The employee will shadow, ask many questions and learn all about the services we provide, how we do everything small and large, expectations of performance, etc.
  • They will learn hands on, all of the current daily dog walk clients. They will shadow and learn pet sitting jobs, the procedures and all the good insight we have on grooming them to become a great YBFF team member.
  • The third week, if the field manager feels they are ready, they will be doing jobs themselves, with the field manager monitoring and evaluating them, correcting any mistakes if there are any and making suggestions. The trainer will then meet with the office manager to review how she thinks the employee is doing and whether she feels he is ready to go out on his own.
  • If that all goes okay, a brief written test is given to the employee and he is asked to evaluate how he thinks the training went and how he thinks he is doing and if he feels ready to head out. If so he is given all his necessary supplies and is ready to go. They are required at this time to sign up for the pet first aid/CPR class and a deadline to have that completed.
Are employees trained in pet first aid/CPR?

Yes, every employee completes and passes a pet first aid/CPR course.

Is there a background check done on all employees?

Yes, all employees go through a rigorous interview process and must pass a thorough background check prior to being hired. They are also required to have a current drivers license, auto insurance, have a good driving record and a reliable vehicle.

Are YBFF pet sitters actual employees or independent contractors?

All YBFF pet sitters are actual employees not independent contractors.

What areas does YBFF service?

We service most of the South Metro Denver area. The current boundaries are North-Mississippi, South-Lincoln, East-Parker, West-Broadway. The coverage includes most areas within the following zip codes: 80014, 80015, 80016, 80111, 80112, 80113, 80120, 80121, 80122, 80124, 80126, 80130, 80209, 80210, 80222, 80224, 80231. We are able to provide pet care outside our boundaries (if not too far out) at an additional per mile/day charge. 

How does YBFF handle inclement weather for dog walking and pet sitting?

Our policy is as long as the weather does not pose a threat/harm to the pet sitter, dog walker or pet, we will stay on schedule as much as possible to ensure proper care during scheduled visitations. We do not allow any walking during lightening, hail, extreme heat, or tornadic weather. This will sometimes delay scheduled arrival times. When such weather conditions occur please understand that your dog’s walk may greatly be shortened to only allow for a quick potty break. However, the walker/sitter can stay with your (pet) for the duration of the scheduled visit inside the safety of your home if time allows. We will make sure to communicate any changes to you immediately and deduct any needed amount from your billing.

What are the YBFF rates for pet sitting?

We offer competitive rates and offer, what we consider to be the best pet care company in the Denver area. Please contact us for a more information. Or, feel free to contact us with any questions or special requests. 303-692-1140 or [email protected]

What are YBFF Payment Terms?

YBFF accepts cash, check or ACH online payments through your client portal. Payment is due for pet sitting upon completion of service. A bill and envelope for mailing will be left on the last day of service or you can set up bill pay with your bank to have the check mailed to the office. Any service over $300.00 requires a deposit of one-half the total service amount.

 

Payment for dog walking (daily/regular) clients is due at the end of every two week period. An invoice will be emailed you on the Monday or next service day following the two week period. 

How are gratuities handled?

Gratuities are very much appreciated by the hard working pet sitting and dog walking team and can be added to the total amount due and will be given to the appropriate YBFF team member.

What type of pets does YBFF care for?

We have a wide range of experience and training for many types of animals; from dogs and cats, hamsters, guinea pigs, rats, rabbits, birds, fish, turtles, frogs, snakes, lizards, and even goats and chickens.

Will YBFF always send the same pet sitter to my home?

Our goal is to keep the same two pet sitters (am shift and pm shift) on a job. We understand that your pets form bonds with pet sitters and we do try to keep them together. However, because of regular days off, vacations, scheduling efficiency, or an illness, it is not always possible to do this. Your level of service will not suffer in any way. Every team member receives clear written and verbal instruction and is thoroughly trained on the care of your pets. If a pet sitter should need to fill-in on a job and there is special training needed, the field manager will go with the pet sitter on the first visit to instruct and supervise.

Will we be able to evaluate our pet sitters after a service?

Yes, you will be able to complete our happiness survey online through your online portal. 

Does YBFF charge extra for holidays?

No we do not charge extra for working on any holiday. However, because holidays are our busiest time, we do ask that you try to schedule dates over the holidays as much in advance as possible for we can become booked and will not schedule more work than we can service properly. We do charge fees for booking service and canceling service with less than 7 days prior notice over any holiday period.

Does YBFF provide client references?
Yes, when we email you our brochure and client paperwork, you will find a list of clients, with phone numbers, you may contact. Phone numbers are not listed on the web site for privacy reasons. Please contact us to receive a brochure or any other information. 303-692-11540 [email protected]

 

 

Pet Care & Pet Sitting

What pet sitting services does YBFF provide?

YBFF offers in home pet care including overnight care if staff is available for the requested dates.

 Each visit we make is tailored to your specific needs and we spend one-on-one time with your pets. We can come once a day to as many times as you feel is needed. The number of visits per day your pet(s) require will be determined according to the type of pet, age of pet, how they are confined, if there is availability to a doggie door and of course, what your preference is. Special needs such as medications or special treatments and the time schedule for these are also taken into consideration. Some homes require only one visit per day while others may require two or more. We do require if you have only 2 visits in a day and the dog does not not have access to go potty, we space these visits at 12 hour intervals. If you have 3 visits or more, or dogs have access to go potty, we will not allow the longest space of time to be more than 9-10 hours.

Visits include providing exercise, walks, play times, feedings, fresh water, cleaning bowls, litter scooping,  administer/inject medications, and lots of love and attention. The cost varies depending on what service and how many visits per day you require. Also included in pet sitting services are: watering plants, picking up mail/paper/packages/flyers, taking out trash, switching lights/blinds, a daily walk through the entire house looking for any obvious problem in the home such as broken pipes, etc. Our visits last from 30 to 60 minutes.

Can YBFF administer medications and/or give insulin injections to my pet?

Yes, all pet sitters are trained in pet first aid, administering medications and are trained in not only giving insulin injections but thorough training on what diabetes is, signs a pet may be ill and what to do if a diabetic pet does become ill. YBFF will not administer any type medication without a Medication Information Form completed and sent to us prior to service.

How does YBFF handle a medical need/emergency for my pet?

YBFF will seek medical treatment in case of illness and/or injury, including transportation of your pet to your vet or an emergency clinic, if necessary. We will attempt to contact you with the numbers you provided and attempt to contact your emergency contact as well.  You will have signed, in advance, a medical release form which also will list the amount to not exceed.

Will my cat be allowed outside while YBFF is caring him/her?

NO, NEVER. Even if we are asked to let your cat outside while we are there, or at any time, our strict policy is to never let them out for the safety of the cat. We have many coyotes in our area of service, and it is not safe for any cat to be outside.

My cat only needs visits every other day, do you provide that service?

No. Our policy for our clients is that we require, at minimum, one 30 minute visit once every day to ensure that your cat is safe, not sick, has a sanitary environment, cleaned litter boxes, fresh food, fresh water as well as getting quality attention and love.

Can we check on our pets while we are gone and receive updates?

Yes, absolutely. We can send “report cards” after every visit via text through our online system. 

Does YBFF put any type identification on my pet in case he somehow gets loose?

Yes, we will put our Identification Tag with our name and phone number to call, on the first visit of every job.

How does an overnight pet sit work?
YBFF provides overnight care for pets when needed. This is on a first come basis as we have a limited number of team members that are able to provide this service. The team member will stay at your house for an overnight period of 12 hours providing the same services and care that regular pet sitting provides. There is additional paperwork to complete but the initial process is the same except you will also have a meeting with the overnight employee doing the overnight job. Additional visits can be added at an additional charge.

Dog Walking

What type of walks does YBFF provide?
YBFF, provides regular daily walk programs or as many times a week as you require. Some of our clients just have us walk their pups once or twice a week because it’s an adventure, fun, and gives them a break from that regular routine, others have us walk them two to three times every day of the week. The length of walk can range from 10 minutes for a potty break to as long as you wish. We walk dogs in their familiar area or where you request us to walk them. We will not transport dogs to another area, take to dog parks or ever let a dog off leash.
Do dog walkers use their own leashes and collars or ours.
YBFF dog walkers carry their own leashes and martingale collars. However, should your dog wear a certain collar/training collar, we will use that as instructed. We will use our martingale collars anytime we feel there is a chance the dog might slip out of their regular collar.
Do I need to supply poop pick up bags?
No, all dog walkers are supplied with poop pick up bags and required to pick up all poop and dispose of in an appropriate place.
Does YBFF provide group walks (multi clients) or one on one walks (one client)?
YBFF prefers to provide one-on-one walks with just your pets. However, if you do have friends in the same complex/neighborhood that need dog walking services, we will be more than happy to combine the dogs, providing they get along with each other and the schedules match. We will never walk more than 3 well behaved dogs at a time. A discount will be given for combined walks.
Can I request a certain time of day for a dog walk?
Yes, you can request a regular scheduled time for your dog walks and YBFF will accommodate that within a 2 hour time frame doing our best to being as close to the time you have requested as possible. Our regular scheduled dog walks take priority over any last minute call-ins.
What Days and Hours does YBFF provide dog walking?
We provide dog walking every day of the week and every day of the year including holidays. Our hours for dog walking are 6am – 9pm.
What are your rates for dog walking?
30 minute visits-$25 for up to 2 dogs. Each additional dog is $9.00  15 minute Potty Break/Stretch-$17 for up to 2 dogs  $7.00 each additional dog   We offer may different times/prices to suit specific needs. Please contact us for more information. 303-692-1140
Can I make a last minute request for dog walking?
We prefer a 24 hr advance request for any dog walking but understand emergencies come up.
However, because we have regularly scheduled daily walks, we ask that scheduling of as-needed visits/walks be scheduled with as much advance notice as possible. It is difficult for us to rearrange schedules and shuffle times to accommodate short notice requests but we will do our best.
Can I cancel a dog walk?
You are able to cancel any dog walk with a 4 hour notice. If you do not cancel prior to the 4 hours or forget to cancel a walk, you will be charged our minimum charge of $16.00.
Will I have the same YBFF dog walker every walk?
We try to keep the same two dog walkers on one job most of the time, especially if you are a regularly scheduled dog walk client. However, because of regular days off, vacations, or an illness we are sometimes not able to do that. All team members have been trained at a minimum two times walking your dogs and have all the current, needed information available to them at all times. They are prepared and ready to step in whenever needed.

Scheduling & Confirmation

Getting Started...I’m interested in hiring YBFF, what is the next step?
You can contact us through the Contact Link on this web site, call us at 303-692-1140, email us at [email protected]  Calling gives you a chance to tell us what your exact needs are and learn about YBFF. We will send you a brochure, references and all the appropriate paperwork to complete. We will also schedule a meet and greet at that time where we will meet your pets and go over all the detailed instructions about the care of your pets and home to customize your service for your exact needs. You will be able to learn more about YBFF and this also ensures that your pets are comfortable with us. There is no charge for this initial meeting. We will take with us your signed paperwork, two sets of keys and all notes taken from the meeting so that we can compile your client file and detailed instructions for team members.
How do I schedule additional service for my pet once we become an established client?
Once you are set up as a client, all it takes to schedule service is to click on the schedule service link on the web site, email, or call us at 303-692-1140.
How are confirmations done for upcoming scheduled services?
We will contact you within 12 hours from your initial request for service either by phone or email. If we have questions on any of the information we will ask at the time. You will also receive another confirmation email or call approximately one week prior to your service. This not only gives you a peace of mind, we also will be confirming we do indeed have the correct dates, times, etc. to eliminate any possible confusion or misunderstanding. IF YOU DO NOT RECEIVE THE FINAL CONFIRMATION, DO NOT ASSUME EVERYTHING IS FINE, PLEASE CALL THE OFFICE IMMEDIATELY (303-692-1140) PRIOR TO LEAVING TO MAKE CERTAIN YOUR SERVICE IS SCHEDULED AND SCHEDULED CORRECTLY.
How will YBFF confirm we have returned home?

On the Last Day Note left on our last visit, there is a highlighted reminder for you to call the office at 303-692-1140 or email [email protected] to let us know you are home. If you do not confirm you are home and we can’t reach you by the next time a visit should be done, we will make the next visit and continue service until we confirm you are home. There are penalties for not letting us know you are home and we make an unneeded visit.